OptixPlay Return Policy
At OptixPlay, we want you to be completely satisfied with your purchase. If you are not happy with your retro projector, you may return it within 7 days of receiving your order.
How to Initiate a Return
To start a return, please email our support team at support@optixplay.com or call us at (424) 768-3013. Our team will provide you with the necessary instructions to process your return.
Return Conditions
- The return request must be made within 7 days of delivery.
- The projector must be in its original packaging, unused, and in the same condition as received.
- Any accessories, cables, manuals, and packaging must be included.
- Returns that do not meet these conditions may be subject to a partial refund or rejection.
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees (if applicable) are non-refundable.
Exchanges
If you received a defective or damaged projector, we will offer a replacement at no extra cost. Please contact us immediately for assistance.
Non-Returnable Items
- Items that have been damaged due to misuse or improper handling.
- Any item returned without original packaging and accessories.
Frequently Asked Questions
1. Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.
2. What if my item arrives damaged?
If your projector arrives damaged, contact us within 48 hours of delivery, and we will arrange a free replacement.
3. How do I check my refund status?
You can email support@optixplay.com with your order number for an update on your refund.
For any other questions, feel free to reach out to us!
